Please read these Terms and Conditions before using this Site.
Your use of nativo.ecrater.com constitutes your agreement to be bound by these terms and conditions. If you do not agree to these terms, please do not access or use this site. "Content" refers to any materials, documents, images, graphics, logos, design, audio, video and any other information provided from or on our website, including trademarks, service marks and logos. We may, at any time change the site and these terms and conditions. Your use of the site following any such change constitutes your acceptance of such change. For this reason, we encourage you to review these Terms and Conditions whenever you use the Site.
About the Site
Content is provided on the nativo.ecrater.com site on an "As is" and "As available" basis. Although nativo.ecrater.com reserves the right to correct any errors, omissions, or inaccuracies, we do not accept any responsibility for the accuracy, reliability, currency, or completeness of any information, content, service, or merchandise presented herein (even typographical or imaging errors), including the substance, accuracy, or sufficiency of any product information listed on the Web site. Further, we do not represent that the Web site will operate without interruption or error, nor do we provide any assurances of the availability or usability of the online shopping services.
nativo.ecrater.com does not accept any liability for the consequences arising from the application, use, or misuse of any information contained on nativo.ecrater.com, including any injury and/or damage to any person or property as a matter of product liability, negligence, or otherwise. In no event shall nativo.ecrater.com be liable for any incidental, consequential, punitive, or special damages, direct or indirect.
Any liability on the part of nativo.ecrater.com shall not exceed the fees paid by the user for the particular information or service provided. nativo.ecrater.com is not liable for the unauthorized use of our content by any other Web sites.
nativo.ecrater.com further disclaims any responsibility for the accuracy, reliability, currency, availability, or completeness of content or information found on any sites that link to or from nativo.ecrater.com by third parties not associated with us. nativo.ecrater.com also does not accept any responsibility for technical failures or for unauthorized access of user transmissions by third parties.
Your access and use of these and any other Internet sites, including the information, services, products, materials, and any other resources contained on them, is solely at your own risk.
International shipping is using priority regular post and/or courier express EMS International from the Peruvian Post (Serpost del Peru). Liability on delivery dates are the sole responsibility of the courier Serpost del Peru and your local courier.
Delivery takes from 10 to 20 business days to US, 15-25 business days to EU and 25-30 business days to the rest of the world for premium regular post and 5 to 15 business days for EMS International Express to any part of the world. All products are packaged with the highest quality standards here at our facility. Your parcel is subject to customs inspections at your port of entry and nativo.ecrater.com cannot be held responsible for damaged articles or seizures by your country’s officials. Customs declaration and all the documents related to the shipping are included. However it is possible that some countries require additional information from the client or tax payments at customs in order to clear the shipment.
In these cases the customer is fully responsible to provide any documentation or payment at customs. In all cases, shipping costs are not refundable. If the shipment is refused or ignored by the customer, the courier will make contact again within the next 5 days in order to arrange another delivery date. Failing this, the order will be returned to our shop. Should the client require the order again, the customer will pay for all further costs incurred.
Customers are responsible to inquire about prohibited products within their countries. If a customer’s order is rejected by customs because the products are restricted or prohibited, our company WILL NOT refund any money and/or product. If you have any complaints regarding our services or products you must first contact us. Any dispute will be resolved within 15 business days following acknowledgment of your claim.
If no resolution at the end of this 15 business day period, the claim will be found in the customer's favor. Note that regarding shipping issues, you must deal directly with the courier of your country. For customs issues, you must deal directly with your local authorities. We have authority to pursue claims regarding shipments or customs only when said problem occurs within Peruvian territories.
Any legal disputes related in any way to products you purchase through nativo.ecrater.com shall be submitted to confidential arbitration in Lima, Peru (main warehouse). Arbitration shall be conducted under the rules of the Arbitration Center of the Chamber of Commerce in Lima, Peru and INDECOPI (Instituto de Defensa del Consumidor). The Arbitrator's award shall be binding. Moreover, any legal dispute shall be resolved under the Peruvian law in the Court of Lima, Peru.